Top 5 Tools for Managing WhatsApp Business Chats

Here are the best tools to streamline your WhatsApp Business conversations:

1. Polser
   • Smart responses
   • CRM integration
   • Multilingual support
2. TimelinesAI
   • Multi-account management
   • CRM integration (Pipedrive, HubSpot, etc.)
   • AI-powered autoresponder
3. SleekFlow
   • Omnichannel inbox
   • AI chatbot
   • E-commerce integrations
4. Cooby
   • CRM sync (Salesforce, HubSpot)
   • Group chat management
   • Customer database
5. KrispCall
   • Unified communications
   • AI call transcription
   • International numbers

Quick Comparison:

These tools help businesses handle WhatsApp chats more efficiently, boost customer engagement, and integrate with existing systems. Choose based on your team size, features needed, and budget.

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Why Managing WhatsApp Business Chats Matters

WhatsApp is a big deal for businesses. With 2.24 billion monthly users in 2024, it's where customers want to talk.

Here's why you need to manage these chats well:

1. Customers Prefer It: 71% of people in a multi-country study are cool with messaging businesses. It's adapt or lose out.
2. Messages Get Seen: 80% of WhatsApp messages are opened in 5 minutes. Emails? Only 17% get a response in 30 minutes.
3. It Boosts Business: Globe Air saw a 225% jump in customer service and 27% more sales with WhatsApp Business.
4. Show, Don't Just Tell: WhatsApp lets you share photos, videos, and GIFs easily. This helps businesses explain products or offer support visually.

It Feels Safe: WhatsApp's encryption builds trust. Ruechanon, 29, from Thailand explains:

"I feel more confident buying through Facebook Messenger because I get to talk to the sellers, and it makes you feel like you can trust the seller."

Speed Counts: In Brazil, 70% want quick replies. As Ligia, 25, says:

"If a seller keeps me waiting longer than 10 minutes, I'll move on to another seller."

Bottom line? If you're not managing WhatsApp chats well, you're missing out on a huge opportunity to connect with customers.

How to Choose WhatsApp Business Chat Tools

Picking the right WhatsApp Business chat tool can make or break your customer service. Here's what to look for:

Key Features

1. Scalability

WhatsApp offers three main options:

2. Advanced Features

The WhatsApp Business Platform includes:

• Intelligent routing
• Chatbots
• Mass messaging
• GDPR compliance

3. Ease of Use

Look for tools with quick replies, automated greetings, away messages, and chat labels.

Integration Capabilities

Your WhatsApp tool should work with your other business systems. The WhatsApp Business Platform can integrate with your CRM, unlike simpler options.

Cost Factors

Pricing varies:

• WhatsApp Business App: Free
• WhatsApp Business Platform: Depends on provider
  • Userlike: €90/month
  • SinchEngage: Starts at €499/month

For the WhatsApp Business Platform, costs depend on message types and volume. In the US, prices range from $0.0147 to $0.0250 per conversation.

"The first 1,000 user-initiated conversations per month are free for businesses using the WhatsApp Business Platform."

Final Tips

• Test tools before buying
• Think about future growth
• Don't use too many tools

1. Polser

Polser is a WhatsApp chat management tool for businesses. It's packed with features to streamline your customer service.

Smart Response Features

Polser's smart response system is a game-changer. It automates replies to common questions, which means:

• Your team responds faster
• Answers stay consistent
• Your staff does less busy work

Say customers often ask about returns. Set up a quick reply, and boom - info sent automatically.

Integration Capabilities

Polser doesn't just do WhatsApp. It plays well with your other tools too. You can:

• Hook it up to your CRM
• Sync customer data across platforms
• Manage all your chat channels in one spot

Multilingual Support

Got international customers? Polser's got you. It handles multiple languages, so you can:

• Chat in your customer's language
• Break into new markets
• Make customers happier with local language support

Pricing Plans

Polser has different pricing options for various business sizes. While we don't have exact numbers:

• Plans likely scale with features and users
• Options probably exist for both small and large businesses
• For current pricing, it's best to contact Polser directly

2. TimelinesAI

TimelinesAI is your WhatsApp control center. It lets businesses manage multiple WhatsApp accounts in one spot.

Integration capabilities

TimelinesAI plays nice with your favorite CRMs:

• Pipedrive
• HubSpot
• Zoho
• Salesforce
• monday.com

No more app-hopping. Your WhatsApp chats show up right in your CRM.

Smart response features

TimelinesAI and ChatGPT teamed up to make your life easier. Set up a multilingual autoresponder to:

• Tackle basic questions fast
• Chat with customers in their language
• Free up time from simple queries

Pricing plans

TimelinesAI offers a 10-day free trial. After that, you pay based on your team size. For exact prices, you'll need to ask TimelinesAI directly.

Setting up TimelinesAI is a breeze. No coding needed. Just scan a QR code with WhatsApp, and you're set.

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3. SleekFlow

SleekFlow brings WhatsApp, Instagram, and Facebook Messenger into one inbox. It's built for businesses that want to simplify customer chats across platforms.

Smart response features

SleekFlow's AI chatbot handles basic questions around the clock. This frees up your team for trickier stuff. The AI Response Enrichment tool also helps you:

• Write replies fast
• Translate messages
• Match your brand's tone
• Make messages clearer

Integration capabilities

SleekFlow works with your current tools. It connects to CRMs and e-commerce platforms like Shopify, Salesforce, and HubSpot. No coding needed - just connect and go.

You can:

• Sync customer info automatically
• Build detailed customer profiles
• Handle orders right in chat

Multilingual support

Got customers who speak other languages? SleekFlow's chatbot can talk to them in their language. This boosts engagement and makes customers happier.

Pricing plans

SleekFlow has yearly and monthly plans:

Both plans include:

• Email or chat support
• Onboarding training
• Online docs

You can try SleekFlow free for 14 days.

"SleekFlow AI helps generate response messages and translate to 5 different languages which can help me boost reply speed." - Claire Chau, eCommerce analyst

SleekFlow stands out with its all-in-one approach, AI features, and easy integrations. It's a good pick for businesses wanting to step up their WhatsApp game while managing other messaging apps too.

4. Cooby

Cooby helps businesses manage WhatsApp chats better. It's built to improve info flow and handle WhatsApp interactions as companies grow.

Integration capabilities

Cooby links WhatsApp with CRMs like Salesforce, HubSpot, and Creatio. This means:

• WhatsApp messages connect to Salesforce Leads, Accounts, and Opportunities
• Creatio's low-code platform lets you customize your WhatsApp setup
• Customer engagement flows smoothly across systems

Smart response features

Cooby packs features to boost your WhatsApp game:

• Manage multiple WhatsApp accounts in one spot
• Group customers for easy handling
• Take notes and set reminders in-tool
• Build a chat database to analyze leads and engagement

"Cooby improves information flow... It gets everyone on the same page with customers." - Wen Shaw, CEO and co-founder of Cooby

Pricing plans

Cooby offers three main tiers:

Cooby uses a SaaS model, with most users picking annual contracts. Some features are free, while paying customers get premium perks.

Since launching last year, Cooby's grabbed 20,000+ users across 80+ countries. They've raised $2.9 million to beef up their offerings and set new bars for personalized WhatsApp sales engagement.

5. KrispCall

KrispCall isn't just another WhatsApp chat manager. It's a full-on cloud communication system that helps businesses handle all their chats, calls, and more in one place.

Smart Features

KrispCall's got some neat tricks up its sleeve:

• One inbox for calls, texts, and voicemails
• Chat with website visitors in real-time
• Smart call routing to the right people
• Record calls for quality checks
• AI that transcribes calls and suggests responses

Plays Nice with Others

KrispCall doesn't like to work alone:

• Links up with popular CRMs
• Brings together phone calls, emails, and live chats
• Works on web, phones, and computers

What It Costs

KrispCall has three main plans:

You can try it free, and there's no setup fee.

Speaks Your Language

KrispCall's got your back, wherever you are:

• Get phone numbers in over 100 countries
• Look professional worldwide
• 24/7 help for international numbers

"KrispCall helps us reach out to prospects. I love that I can listen in on my team's calls live." - Neha Pant, Account Manager - Sales, Wingify

KrispCall isn't just for WhatsApp, but it's a solid choice if you want to manage WhatsApp Business chats alongside other communication channels.

Tool Comparison Table

Here's a breakdown of top WhatsApp Business chat management tools:

Each tool has its strengths:

• Polser and TimelinesAI: Team collaboration
• SleekFlow: Omnichannel and automation
• Cooby: CRM integration
• KrispCall: Full cloud communication

Choosing? Think about your needs, team size, and budget. SleekFlow's free plan might work for small teams. Larger ops? Look at KrispCall's pricier options.

Wrap-up

Good WhatsApp Business chat management is a game-changer. It's not just about handling messages - it's about boosting engagement and streamlining communication. The right tools can make or break your customer interactions.

Why does it matter? Simple:

• You're tapping into a HUGE user base (we're talking 2 billion+ people)
• You can offer quick, personal customer service
• It's a goldmine for sales and marketing

Choosing a tool? Think about:

• Your business size and needs
• What features you're getting
• How it fits with your current setup

Here's the kicker: don't go overboard with tools. One solid option beats a messy mix any day.

Need proof? Check this out:

Decathlon slashed their handling time by 50% and scored 4.5/5 in customer satisfaction.

Bankia's loan application process on WhatsApp? A whopping 9.6/10 Net Promoter Score.

RACC Mobility Club's chatbot cut case handling time by 70%.

These aren't just numbers. They're proof that the right WhatsApp Business tools can transform your customer interactions.

Related posts

• 10 WhatsApp Tips for Better Customer Service
• 5 Ways to Improve WhatsApp Customer Engagement
• Integrating WhatsApp into Your CRM System
• WhatsApp Multi-Device Support: 2024 Guide